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SHIPPING POLICY

Delivery

  • Usually, it takes 1-3 business days to process an order after which it shipped out.

  • There are some exceptions where an order may ship out later than three (3) business days. If this is the case for your order, then the estimated delivery date presented at checkout will take the actual ship date into account.

 

Following is our courier option:

  • Royal Mail, DPD and Evri

 

Shipping time will be made available to you by the courier company when your order gets shipped.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

 

  • Delivery delays can occasionally occur.

 

Shipping

We offer free shipping on all orders within the UK. Orders that shipped outside of the UK are subject to delivery/shipping charges. Shipping charges will be added at the time of checkout.

 

Will I be charged customs for my order?

 

We are committed to providing excellent service and support for the global community. With that being said, international shipping can be complicated so we want to provide you with as much information as we can. If after reading all of this, you have specific questions, please contact us and we'll be happy to help you.

RETURN & EXCHANGE 
 

All returns must be postmarked within thirty (30) days of delivery. 

Please note: All items must be in new and unused condition, with all original tags, labels, and original packaging.

 

Our team does proper quality checks on every order that ships. If you have still received a damaged or wrong product, drop us an email at: support@jalexakid.com.

 

You will be informed about the next steps accordingly.

 

Note: Please pack the product in the same condition as you have received it.

 

Kindly make a product-unboxing video while opening the package for the first time. Please note that the video should be free of any cuts or edits from start to finish.

What are the cases in which I can return an item?

You can return an item for the following reasons:

 

  • Received a damaged/defective product.

  • Received the wrong product.

At Jalexa Kid, we believe that language is a powerful tool for promoting unity and cultural understanding. That's why our platform is dedicated to celebrating and integrating diverse cultures, with a particular emphasis on African languages.

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