Question 1

What are my shipping options?

Accepted Answer

We deliver to the UK and internationally.

Our Preferred courier is Royal Mail. For more on our shipping and returns policy please click below.

Question 2

Do you offer FREE SHIPPING?

Accepted Answer

Yes, we offer free shipping on all orders within the UK. Orders that shipped outside of the UK are subject to delivery/shipping charges. Shipping charges will be added at the time of checkout.

Question 3

When will I get my order?

Accepted Answer

Usually, it takes 1-3 business days to process an order after which it shipped out.

There are some exceptions where an order may ship out later than three (3) business days. If this is the case for your order, then the estimated delivery date presented at checkout will take the actual ship date into account.

Shipping time will be made available to you by the courier company when your order gets shipped.

Question 4

Where is my order?

Accepted Answer

Tracking is available for orders that have been dispatched.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email, otherwise email us at support@jalexakid.com.

Delivery delays can occasionally occur.

Question 5

Will I be charged customs for my order?

Accepted Answer

International shipments may be subject to import taxes, duties, and/or customs fees. These fees are the sole responsibility of the recipient. The shipping and handling fee applied by us at checkout does NOT cover any duties or taxes. Please be prepared when your package is delivered.

Question 6

I entered the wrong address at the time of checkout. Can I change it?

Accepted Answer

If the order is still in the processing phase then we can still change it. Please contact us at support@jalexakid.com at the earliest.

However, if the order is already shipped then we can’t do anything in that case.

Please note: No refund will be issued in case of the wrong shipping address. Please refer to our return and refund policy to know more

Question 7

How do I track my order?

Accepted Answer

You’ll receive a tracking number via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@jalexakid.com.

Question 8

My order should be here by now, but I still don't have it. What should I do?

Accepted Answer

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address 
● Ask your local post office if they have your package 
● Stop by your neighbours in case the courier left the package with them.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at support@jalexakid.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Question 9

I received a wrong/damaged product, what should I do?

Accepted Answer

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@jalexakid.com within thirty (30) days with photos/videos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

FAQ

Frequently asked questions